Description
Course Overview:
Enhance your customer service strategy with our Strategic Customer Service with RPA & AI course, designed to provide you with the skills to integrate Robotic Process Automation (RPA) and Artificial Intelligence (AI) into customer service operations. This training covers key aspects such as automating customer service processes, improving response times, and leveraging AI for personalized interactions. You’ll learn to implement RPA and AI solutions to transform customer service and drive satisfaction. Ideal for customer service managers and IT professionals, this course equips you with the tools to innovate and enhance customer service operations.
Modules Covered:
Module 1: Introduction to Customer Service
Module 2: Customer Service in Retail and Outsourcing
Module 3: Customer Types and Behavior
Module 4: Customer Service Principles and Skills
Module 5: Customer Service Channels and Communication
Module 6: Customer Service Strategies and Tools
Module 7: Handling Challenges and Sensitive Issues
Module 8: Case Studies and Practical Insights
Module 9: Introduction to ChatGPT for Customer Service
Module 10: Implementing ChatGPT in Customer Service
Module 11: Managing and Improving ChatGPT Performance
Module 12: Automation, RPA, and Advanced Use Cases
Module 13: Future Trends and Final Assessment
Training Outcome:
RPA Integration:Â Learn to integrate RPA into customer service operations for automation and efficiency.
AI Utilization:Â Develop skills in leveraging AI to enhance customer interactions and personalize service.
Process Improvement:Â Gain expertise in automating and improving customer service processes.
Certificate of Achievement
Kudos to your commitment to continuous learning and professional growth. You’ve earned a globally recognized Certificate of Achievement — an accomplishment to be truly proud of.
Riyaal al-Samad –
Our team’s productivity has increased since applying the techniques from this course.
Mahaa al-Halim –
This course opened my eyes to how AI can revolutionize customer service operations.
Hamad al-Zamani –
Understanding customer personas and how AI can adapt responses was eye-opening.
Nu’maan al-Mourad –
One of the most relevant customer service courses I’ve taken in years.
Rasheeqa el-Bagheri –
Learning how to use generative AI in support workflows has made my job so much easier.
Bilaal al-Ahmadi –
It taught me how to integrate AI with existing CRM tools without disruption.
Saabira al-Farooq –
I can now design smarter chatbots that actually understand customer needs—thanks to this course!
Hazm al-Saab –
The real-time case studies made everything more relatable and easier to apply.
Juhaina al-Aziz –
I now use AI assistants daily to draft customer responses—saves so much time!
Aasiya al-Naqvi –
The course perfectly blends customer service fundamentals with cutting-edge AI applications.
Jasra al-Mussa –
Helped me transition from traditional customer support to digital-first service delivery.
Layaali el-Sabet –
It helped me move from manual processes to automated, AI-driven service delivery.
Haibaa el-Ghanem –
Learning prompt engineering for customer use cases was a unique and useful touch.
Sawada el-Shakoor –
I appreciated the guidance on ethical use of AI in customer communication.
Yaasir el-Usman –
I loved how the modules gave real examples of using ChatGPT in customer response systems.
Wadee’a el-Amini –
This course is essential if you’re working in customer service today—period.
Aaqil el-Elamin –
As a team lead, I now understand how to streamline ticket management using AI tools.
Hilaal al-Kamel –
The insights on customer journey mapping and AI integration were very useful.
Maaiz al-Omer –
Excellent course if you want to stay ahead in the evolving customer service landscape.
Raaid al-Morad –
I implemented what I learned on day one—especially the AI-based email response templates.
Mutasim el-Ghani –
The course structure is practical, hands-on, and focused on real business problems.
Majdi al-Farman –
I now have a better understanding of how to balance automation with the human touch.
Hamdi al-Abu –
Loved the part about using AI to detect customer sentiment—it’s a game-changer!
Haneef al-Munir –
Clear explanations on how to reduce average handling time using generative AI tools.
Zaki el-Zaher –
The course gave me an edge in my job interviews—I could talk about modern service strategies confidently.
Sulama al-Sharaf –
Easy to follow, and no prior technical experience with AI was needed.
Naseeba el-Saber –
This is the future of customer service—every support team should take this course.
Lutfiyya el-Emami –
The examples on improving CSAT scores using AI-driven analytics were powerful.
Atiyya al-Yousef –
I gained practical skills in creating AI-generated scripts for support agents.
Khairiya al-Qadir –
Great mix of theory and tools—I especially liked the section on training AI prompts.